Return and Refund Policy for Trendyzone Lanka

At Trendyzone Lanka, we take pride in offering high-quality coffee machines, espresso machines, and industrial kitchen equipment. We ensure all our products meet stringent quality standards before they reach our customers. Here is our comprehensive return and refund policy:

Quality Assurance

  • Quality Checks: Every product undergoes thorough quality checks at our warehouse upon arrival and before dispatch to ensure they are free from defects and physical damage.
  • Reputable Suppliers: We partner with top-tier suppliers worldwide, known for their high manufacturing and distribution standards, to provide well-known brands on our platform.

Return and Replacement Policy

  • Delivery Inspection: Customers are requested to inspect and test the product within 24 hours of delivery.
    • If any physical damage or defects are found, customers should report it within 24 hours of delivery.
    • Contact us via our hotline or website with proof of damage for us to initiate the return process.
  • Proof Submission: Submit proof of any physical damage discovered during delivery immediately for our assessment.
    • Accepted proofs include photos or videos clearly showing the damage.

Replacement Policy

  • Thorough Inspection: Once we receive the proof of damage, our team will conduct a thorough inspection.
  • Product Replacement: If the product is confirmed to be damaged during delivery, we will replace it with the same product.
    • Please note, we do not offer refunds, only replacements for damaged products.

Exclusions

  • Post-Delivery Issues: We do not accept returns or offer replacements for any issues reported after the product has been successfully delivered and tested by the customer.
  • Usage Damage: Any physical or electrical damage that occurs during use will not be covered under our return or replacement policy.

Contact Us

For any return or replacement queries, contact us immediately through:

We strive to ensure a seamless shopping experience and appreciate your understanding of our return and refund policy. Your satisfaction and confidence in our products are our top priorities.

Thank you for shopping with Trendyzone Lanka!