Frequently asked questions

Add the products to your cart and check out on this site. For a quotation, a bulk order or equipment for a new business, contact us first and we'll prepare a quotation for you.

Yes. Send us the products you're considering (or tell us what you need to do), the quantities and your delivery location, by WhatsApp on +94 74 148 7500, by phone or through our contact form. We'll come back with prices, availability and delivery options.

You can pay online at checkout. Many products can also be paid for in three instalments with Koko or Mintpay; the instalment amount is shown on the product page.

All prices are in Sri Lankan rupees (LKR).

Contact us to ask when it will be back, or whether a similar model is available now. Please confirm the exact model and availability with us before ordering commercial equipment.

Yes. We deliver islandwide across Sri Lanka.

Yes. Contact our team with the items you need and your delivery address, and we'll arrange it with you.

For large or heavy equipment such as ovens, refrigeration or dough mixers, contact us before ordering so we can arrange delivery to your site. Let us know about access, such as stairs or narrow entrances.

Inspect and test your product within 24 hours of delivery. Every product is quality-checked before it leaves us, but if you find physical damage or a defect, report it to us within those 24 hours.

Send us photos or a video that clearly show the damage, by WhatsApp, phone or our contact form, within 24 hours of delivery. Our team will inspect it, and if it was damaged in delivery we'll replace it with the same product.

We replace products that are damaged in delivery and reported within 24 hours. We don't offer refunds, and we can't accept returns for issues reported after a product has been delivered and tested, or for damage that happens during use.

Yes. Our products come with a company warranty and after-sales support. Ask us for the warranty terms of the model you're considering before you buy.

Yes. Tell us what you'll serve, your expected volume, and the space and utilities you have, and we'll suggest suitable models with prices.

The product name or link, the quantity, how you'll use it and your delivery location. For commercial equipment, also tell us the space available and any electrical, gas, water or ventilation requirements.

Yes. Our equipment buying guides explain capacity, utilities and workflow for coffee, bakery and commercial kitchen equipment.

Yes. Alongside commercial equipment we sell home appliances such as air fryers, kettles, blenders, coffee machines and cookers.